Views of Supplier relationship management are changing. It is self-evident there is a need for a structured approach when dealing with performance and relationship issues. This has tended to mean delivering contractual outcomes related costs, quality, risk management and timing and the first part of this course will concentrate on these.
Additionally, we will also consider a more inclusive view that is concerned with working collaboratively to gain benefits from:
Strategic Procurement Manager, Senior Category Manager, Supply Chain Manager, Head of Logistics and Operations Manager.
Senior Buyer, Chief Buyer, Category Manager, Contract Manager, Contract Officer, Logistics Manager and Supply Chain Executive.
As we will be referring to case studies during the course it is important to read these before attending.
Training will be facilitated through a mixture of tutor lead discussions and syndicate work, particular reference to the case study provided in advance. Post training delegates will receive handbook highlighting the key models, tools and techniques refer to during the sessions
Delegates would benefit from access to calculators and Microsoft Excel for use in day 2
3 Days ( 24 hrs.)
The indicative content supplied below have been broken down into a series of two-hour sessions, whilst each session is timed at 2 hours this is minimum and overruns should be expected depending on the level of interactivity and time to complete the exercises.
This workshop concentrates on approaches to contract and vendor relationship management involving stakeholders in these processes. Personnel involved in creating contracts and relationships with external organisations need to ensure outcomes that achieve organisational requirements including costs, quality, risk management and timing.
On completion delegates should:
Session 1 (2 hours)
Classify types of commercial relationships in supply chains
Apply portfolio analysis techniques to assess relationships in supply chains
Session 2 (2 hours)
Classify the competitive forces that impact on relationships in supply chains
Session 3 (2 hours)
Analyse the sources of added value that can be achieved through supply chain relationships
Session 4 (2 hours)
Evaluate the elements of a legally binding agreement
Compare implied and express terms that affect performance issues
Session 5 (2 hours)
Explain the recourses for non-performances in contract
Explain the main approaches to conflict resolution in commercial contracts
Session 6 (2 hours)
Understand the main approaches to achieve the management of contracts
Assess the main types of contractual risk
Assess the responsibilities for contract management
Session 7 (2 hours)
PART A: On completion delegates will be able to explain the main responsibilities of a contract manager and how these can be improved within their own organisations
• Performance management and ensuring compliance to agreed standards
• Payment responsibilities
• Risk assessment and management
• Contract development
• Relationship management
PART B: Analyse the main techniques for the management of contracts and vendors and who these differ between each other
Session 8 (2 hours)
PART A: this part will explain the main techniques for vendor relationship management during:
PART B: the main techniques for vendor development
Session 9 (2 hours)
This session is concerned with developing techniques for relationship improvement, will create an action plan based on: